Privacy Policy
Last updated: 10 November 2026
Who is responsible for your information
Ruach Elohim Foundation, Swakopmund, Namibia, is responsible for the personal information it collects for its charitable activities and website interactions. For privacy questions, please contact Ronel Peters at ronelpeters@iway.na or +264 81 242 6396.
Information we may receive
When you contact us or support our work, we may receive your name, contact information, correspondence, donation details or references, sponsorship interests, and any information you choose to provide. When arranging a visit, the current website lets you prepare a WhatsApp message that may include your name, nationality, languages, organization, preferred date, and reason for visiting. The current form states that it does not store those details on the website; information is sent only if you choose to continue and send the WhatsApp message. We and our service providers may also receive limited technical information such as IP address, device/browser details, and security or access logs associated with hosting or website operation.
How we use information
We use personal information to respond to enquiries, arrange visits, process or acknowledge donations, manage sponsorship and volunteer relationships, maintain appropriate financial records, protect website security, fulfill legal responsibilities, and communicate about the foundation where you have requested or agreed to such communication.
Payment information
Bank transfers are made through the donor's financial institution. If card donations are enabled, the card payment page will be operated by the approved third-party payment provider. The foundation receives transaction and payment-status information needed to reconcile donations. We do not request or store full card numbers or card security codes on this website, in email, or in WhatsApp. Payment providers apply their own privacy and security notices.
When information may be shared
Information may be shared only as reasonably needed with authorized foundation personnel, service providers that support the website or communications, payment providers and financial institutions, or authorities where required by law. Some providers, including WhatsApp and international payment or hosting services, may process data outside Namibia. We do not sell donor or visitor contact information.
Children and safeguarding
We aim to limit access to sensitive information about children and do not invite visitors to submit a child's confidential medical, identity, or case information through ordinary website forms or social media. Where appropriate, safeguarding information is managed through restricted foundation processes rather than public website channels.
Retention and security
We retain personal information only as long as reasonably needed for the purpose collected, relevant financial or legal obligations, or legitimate safeguarding requirements. We use reasonable organizational and technical safeguards, but no internet-based service can guarantee complete security.
Cookies and technical tools
The site or its hosting service may use essential technical storage, security features, or server logs. This website loads fonts from Google Fonts, which may receive your IP address and browser information when your browser requests them. We do not currently use analytics or advertising trackers in the website code. If we introduce non-essential tracking, we will update this notice and provide any required consent controls.
Your choices and requests
You may ask about information held about you, request correction of inaccuracies, or request deletion where appropriate and legally permitted. You can also ask us not to send optional updates. Contact ronelpeters@iway.na and we will review your request and respond reasonably, subject to applicable legal and safeguarding obligations.
Policy changes
We may update this notice when our website, payment arrangements, or data-handling practices change. The latest version will be available on this page.