Donation & Refund Policy

Last updated: 10 November 2026

Purpose of donations

Ruach Elohim Foundation gratefully accepts voluntary donations to support vulnerable babies and children in its care, related welfare activities, and its broader charitable mission in Namibia. Donations may help with daily care, food, medical needs, facilities, development, and other legitimate foundation requirements. Unless the foundation agrees in writing to a restriction, donations may be applied where the need is greatest within the foundation's mission. Campaign and project plans may change; where a particular project cannot proceed, funds will be used for a closely related charitable purpose where lawful and consistent with any accepted restriction.

Donation methods

Donors may use the verified FNB Namibia bank details shown on our website. If card payment becomes available, card transactions will be processed through the approved provider's secure payment service. Only use donation links published by the foundation; do not share card PINs or security codes with staff. Any recurring donation arrangement must be separately explained and authorized before recurring charges occur.

Confirmation and receipts

Please keep your bank or card payment confirmation. Contact us with the transaction reference if you would like a donation acknowledgment or need a payment traced. Any tax treatment or deduction depends on the donor's circumstances and applicable law; a donation should not be assumed tax-deductible merely because a receipt is issued.

Refund requests and mistaken payments

Donations are normally intended to be final once received and applied to charitable purposes. However, we will consider requests involving accidental amounts, duplicate payments, suspected unauthorized payments, technical errors, or other circumstances requiring a refund by law or applicable payment-network rules. Please contact us promptly at ronelpeters@iway.na or +264 81 242 6396, including the date, amount, payment method, and transaction reference. Do not include full card numbers or security codes. Each case will be reviewed fairly, subject to law, provider rules, and verification of the transaction. Approved refunds will ordinarily be returned to the original payment method where possible. Cardholders may also have rights to dispute transactions through their issuing bank.

Fees, currencies, and international payments

The foundation does not add a separate card surcharge to donations. A donor's own bank or card issuer may apply currency conversion or transfer fees. For any card payment option made available, check the amount and transaction currency shown on the secure payment page before confirming your donation. Please contact us about international bank transfers where details require confirmation.

Questions

Contact Ronel Peters at ronelpeters@iway.na or +264 81 242 6396, Swakopmund, Namibia.